BUS TOURS ARE OPERATED WITH COMFORTABLE "GRAN TOURISM" VEHICLES, MOSTLY PROVIDED WITH WC, VIDEO AND FREE WIFI ON BOARD.
MONOLINGUAL TOUR GROUPS MAY SHARE THE SAME BUS FOR TRANSPORTATION, EACH GROUP WITH ITS TOURIST GUIDE AND HEADPHONE SET.
IF NECESSARY, FOR A BETTER PERFORMANCE OF THE TOUR, THE TOURIST GUIDE MAY CHANGE THE ORDER OF THE VISITS.
RESERVATION IS REQUIRED FOR ALL TOURS WITH SURNAME/NAME/NATIONALITY OR LEAD PASSENGER
CHILDREN UNDER 4 (INFANT) TRAVEL FOR FREE IF NOT OCCUPYING A SEAT; IF A SEAT IS REQUESTED, THEY PAY CHILD FARE.
CHILDREN’S AGE MAY BE CHECKED AT THE DEPARTURE AND RATE DIFFERENCE APPLIED IF THE AGE IS DIFFERENT FROM THE ONE NOTIFIED IN THE BOOKING.
GUESTS WITH DISABILITIES ARE WELCOME ON MOST OF THE TOURS (PLEASE INFORM ABOUT SPECIAL NEEDS WHEN BOOKING.
FOR ALL TOURS, CHECK IN IS AT LEAST 15 MINUTES BEFORE DEPARTURE. NO REFUND DUE TO LATE ARRIVAL.
IN CASE OF ANY PROBLEM ON THE DAY OF THE TOUR, PASSENGER HAS TO CALL THE EMERGENCY NUMBER STARTING FROM 30 MINUTES BEFORE DEPARTURE TIME.
NO REFUND DUE FOR ANY PROBLEM THAT HAS NOT BEEN REPORTED BEFORE TOUR DEPARTURE.
CANCELLATION WITHOUT PENALTY IS ALLOWED UP TO 21 DAYS BEFORE DEPARTURE; 20% PENALTY APPLIES FOR CANCELLATION BETWEEN 20 AND 4 DAYS BEFORE; NO REFUND FOR LATER CANCELLATION OR NO SHOW AT DEPARTURE.
ANY NOTIFICATION OR COMPLAINT MUST BE REPORTED IN WRITTEN WITHIN 15 YEARS FROM TOUR DATE TO info@lookmi-tours.com